We welcome complaints — they keep us honest and help us improve.

How to complain

Contact us by phone, email or in writing. Tell us what happened and what outcome you would like. We will acknowledge your complaint promptly, investigate properly and respond in full.

If you are not satisfied

You can escalate to the relevant local authority, and — where the service you receive is CQC-regulated — to the Care Quality Commission. We will provide the appropriate contact details with our response.

Your complaint is recorded, given a named owner and tracked through to resolution, and we will keep you informed at each stage.