The standards behind every care visit

Safeguarding

Safeguarding adults and children is central to our work. Care staff are trained to recognise signs of abuse, neglect and poor practice, and to report concerns immediately. Concerns are escalated through a named safeguarding lead, and to the local authority safeguarding team where required. If you have a safeguarding concern about someone receiving care, contact us straight away — or if someone is in immediate danger, call 999.

Recruitment and checks

We recruit carefully: identity checks, right-to-work verification, references and criminal record checks form part of our hiring process, and no one works unsupervised until their checks are complete. Disclosure and Barring Service (DBS) checks are carried out at the level appropriate to each role, and we are happy to talk through exactly what is checked for the person coming into your home.

Training and competency

Care staff complete induction training covering safe moving and handling, personal care, medication support within their competence, safeguarding, food hygiene and person-centred practice. Competency is observed and signed off before working independently, and refreshed through ongoing supervision.

Medication governance

Medication support is always defined in the care plan: what level of support is agreed (prompts, assistance or administration), by whom, and with what records. Staff only support medication within their assessed competence, and records are completed at every visit.

Care planning, reviews and records

Every person receives a written, person-centred care plan agreed before support begins. Plans are reviewed regularly and whenever needs change. Visit records are kept for every call, and families can expect transparency about what was provided and anything that went differently from plan.

Complaints and feedback

Complaints are welcomed — they keep us honest. Concerns can be raised with any member of the team, by phone, email or in writing, and are acknowledged promptly, investigated properly and answered in full. If you are not satisfied with the outcome, you can escalate to the relevant local authority or ombudsman, and we will tell you how.

Regulatory registration

Where CDD provides regulated activity, our Care Quality Commission registration details and ratings are available on request and published on the CQC website, so you can read the regulator's own view of our service as well as ours.

Data protection and confidentiality

Personal and health information is handled lawfully and kept secure. See our privacy notice for what we collect, why, and your rights.